Black Cabs (13CABS)

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Black Cabs (13CABS)



13CABS is the premier taxi cab company operating throughout Melbourne and surrounding suburbs with nearly 2,000 taxis driving our community.

Our comprehensive service options include:

  • Transport Solutions for Business and Organisations
  • Individual transport and travel
  • Melbourne Airport transfers
  • Parcel Delivery
  • Automated Taxi Bookings
  • MAXI Taxis (High Occupancy Vehicles)
  • Wheelchair Accessible Taxis
  • First Choice Drivers
  • Mobile Point Pickup

To book a taxi Book Online here or why not try 13CABS’ free iPhone App for the fastest way to book a cab on the go.

Visit Black Cabs (13CABS) website.

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Taxi Comfort/Cleanliness
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Rating: 2.5/5 (27 votes cast)
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17 Responses to Black Cabs (13CABS)

  1. Warren Page says:

    Today , around 2 pm..2 cabs were booked from the Senior Citizens Centre, 80 Hawdon St, Heidelberg.. The first cab to arrive was a Station Wagon.. 3 Elderly Ladies, with their Wheelies, were waiting..The Driver passed them by.. His Car door was locked.. when I said ” Hey ? where are you going.(as in what address , do you have ??) He did not reply, twice I asked him.. .. His response ..”Where I come from we do not take kindly to that form of address” !!! Hey.. I am 71. Aussie thru and thru…I meant NO disrespect but I am still shaking at his Vicious Outpouring… NOT HAPPY !!!!!!!!!!!!!!

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    Rating: -1 (from 3 votes)
  2. Helen Sussex says:

    I took a cab, $11 ride, very short, in Sydney. Paid by card. Big mistake.
    A month later I checked my credit card, the drive has billed me $111 . I wrote to black cabs, but haven’t heard yet.
    But they’ll hear from my Melbourne lawyer boyfriend soon.

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    Rating: -4 (from 4 votes)
  3. Isatu Rosie says:

    last Sunday I left my iPad in one of this black taxi cab from the city to home I’ve been calling the lost property ever since will be on the phone for minutes and minutes to talk to someone but yet i always get told to leave a message and ive been leaving messages after messages but haven’t heard from anyone. NOT HAPPY AT ALL

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  4. Lisad says:

    Today I caught a black cab in Edgecliff Rd in Sydney to go to Bondi Rd! The driver didnt know where Bondi Rd was and I expressed astonishment but said Id direct him! He then answered his phone briefly and I asked him to get into the right lane to turn right! He missed the turn and drove into an alley behind Bondi Junction and told me I could get out!! I was frightened but got out quickly and walked around to the intersection of Bondi Rd and Old Sth Head! I then noticed the cab pulling up near me at the lights and he began shouting abuse at me! Ive been trying to trace the cab number to call but am not having any luck! I stupidly didnt/couldnt see his cab no! This driver should be taken off the road.

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  5. mark says:

    last night I cought taxi city to home driver was very friendly.he helped me as much.even I short with money he said don’t worry I will come tommo your place to collect money then I realise not all human are bad

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    Rating: +2 (from 2 votes)
  6. ray taylor says:

    just had a trip to melbourne and decided to use cabs instead of hiring a car, out of six cabs had two great drivers .one russian great guy friendly . old italian guy funny, great with kids for the same trip fare varied no more than $2.oo very impressed then we had three indians , rude ,did’nt speak havnt got a clue why they drive cabs except that no one else would employ them if they had to deal with the public. then we got the rude thief that increased the fare that had cost me between $18.20 to $16 80 then this guy charges me $49.60 when chalenged his comment was toll ,toll . do not use this company only use silver top , far superior drivers and did not get ripped off no wonder cabs in melboure get a bad rap. cab number 3113 drver number 551820 you can emagine how travellers to melboure feel when ripped off next time limo or hire car and i was warned not to use this company even my local children tell the cab drver not to go toll way as they use this to rip you off . left a bad taste in my mouth and a hole in my wallet

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  7. andrew says:

    i already put a complaint in, normally takes 3 weeks, it is now 5 weeks, what are they doing

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    Rating: -1 (from 1 vote)
  8. Hana Vraniqi says:

    Yes! Thank you! I got my wallet back although $50 is missing. But I got everything else back

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    Rating: 0 (from 0 votes)
  9. jas says:

    I got hit from behind by black cab taxi while i was waiting red light to turn green.
    No panel shop would fix my car cause taxi owners do not want to pay, and he insists for me to take my car to his back yard panel repairs to get it done. He is very rude on the phone and doesnt want to give me his insurance company.
    I might go to the court cause damage is close to 10 000 on my car and waste my time and money on them

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    Rating: 0 (from 0 votes)
  10. Melbourne Taxi

    This fine that Black Cabs (13CABS) provide the affordable and good taxi service in Melbourne, But if you want the same treatment at good price please visit :-

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  11. Trudy says:

    I will never use Black Cabs again. Driver was unable to communicate, didn’t even know he was Delivering a parcel, thought he had a pickup. Then when I questioned the charges, could not explain the breakdown of charges. So I call Head office to ask what Others, Extras and Service fee, the booking clerk could not tell me either. So I spoke to a Supervisor and to my surprise even she could not tell me!!!!!!!!!!!!!!!

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  12. Romey Porcu says:

    Today we tried to catch a cab from William and Bourke to The Windsor Hotel on Spring st. Cab number m2991 was absolutely appalling. He would not accept us, stating indifferently ‘i can’t be bothered’ . As he was first in line in a taxi rank, evidently no other cab would take us, nobody caring that we were cold and just wanting to return to our hotel. We called an uber whom promptly arrived within 4 minutes. Because of this horrendous experience I will not be using your company again and using solely ubers

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  13. Michayla says:

    My father has to take a taxi every week to the Austin hospital, so the first thing he wants to do after his appointments is to go home. We kindly asked one of your taxi drivers who parked in a 5 minute waiting bay for a lift but he refused. He then went ahead and cleaned his taxi in front of everyone who was freezing their bums off in the cold waiting for another taxi.

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  14. Paul Stow says:


    can you book a particular cab by driver id – ??
    ( i have the id )

    i was quite impressed by the service that i received by a driver & would like to use him again

    i look forward to hearing back from you



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  15. I got a cab last night to take me to work
    The driver was the usual arrogant type, just letting me struggle with my suitcase, tried to talk me into going a certain way, but I win that fairly easily by not overreacting, and holding firm
    We finally agreed on a route and I settled down
    As we rounding from Toorak Road into Chapel Street a young couple stepped out into the road, as they had a green walk light
    The taxi nearly ran them over
    I screamed what the f— are you doing they nearly got run over by you!
    The driver as is usual immediately started yelling and lying that they just walked out in front of the taxi and that they had not had a green walk light
    It was not possible to have a conversation as he just yelled over me and was mostly concerned that I had sworn at him, not that he had driven dangerously
    This kept going until we reached my destination
    He was taunting me to report him. His number is 542925 and the incident occurred at 9.10pm 29.6.2014
    I am very tired of these taxi drivers from the sub continent
    They drive dangerously, scream with outrage when you point this out to them, and lie as a matter of course
    If not supervised they will take you the long way round, and have an incredibly arrogant attitude, particularly towards women
    Of course not all of them are like this, some are very nice, but the majority are not
    I have cut down my taxi use because if them
    Taking a taxi is no longer a treat
    It is frequently an occasion on which to be abused, or experience dangerous driving

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  16. Ashleigh says:

    Not happy at all after a taxi driver nearly crashing into my car after him not giving way. Once he seen me he continued to peruse driving in the same direction as me and did not stop to let me get into my lane(as I had right of way) if someone could please give me a number so I can put a formal complaint

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  17. Janet Billings says:

    I was picked up by Black Cabs Victoria at 10.30 pm from Eltham for a taxi fare of $80.30 which took me to my Hotel in Little Collins Street in the C B D. When we arrived at our destination, we paid and then got out of the Taxi, my Husband realized very quickly that he had left his reading glasses in the Cab. We rang straight-away(within 1 minute) of exiting the Cab, the operator connected me to the lost property department which closed at 4.00pm, how useless was that when it was well and truly after 11.20pm at this stage. My Husband then rang back and got the same treatment, they advised him they could not call the Taxi Driver to see if he could check the Cab and return with the glasses…Very Very Bad Customer Service….This does not happen in Perth..Our Taxi Drvers are contacted andcreturn within minutes if anything like this happens… Still can not believe we were connected to a Department thatvclosed hours earlier.

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    Rating: 0 (from 2 votes)

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